Delivery: Usually 3–5 working days after order confirmation. If the item is out of stock or delayed, we’ll contact you with an update or offer a pre-order option.
No Return & Refund Policy: All purchases from Lens Ground are final and non-returnable/non-refundable. We do not accept returns, exchanges, or refunds once an order has been delivered. Customers are advised to carefully verify the product details, specifications, compatibility, and requirements before placing an order.
You can contact us anytime through our Contact Us page, available at the top of our homepage. You’ll find our WhatsApp number, phone number, and email address there. You can call or WhatsApp us during our office hours (Monday to Thursday, Saturday: 12:00 PM - 9:00 PM; Friday: 3:00 PM - 9:00 PM; Sunday: Closed). Outside office hours, you can still reach us via WhatsApp or email 24/7, and our team will respond as soon as possible.
If your product or any part is damaged upon delivery, please inform us within 24 hours with clear video/photo proof. We strongly recommend recording a video while receiving and opening the parcel. Once your claim is accepted, the product must be dispatched back to us within the next 24 hours.
